Recently a friend of mine had a firestorm of conversation erupt on a post she made on social media. Few of the contributors stopped to consider what lens they were using to understand the post and how that was impacting their statements.
While there were many words, there was little communication.
Watch this video to learn a tool that will help you to avoid the trap of many words and little communication. Understanding what is going on in your own brain and emotions will help you be a better communicator.