“When you assume negative intent, you’re angry. If you take away that anger and assume positive intent, you will be amazed.… You don’t get defensive. You don’t scream. You are trying to understand and listen because at your basic core you are saying, ‘Maybe they are saying something to me that I’m not hearing.” Indra Nooyi (54)
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Character is like a tree and reputation like a shadow. The shadow is what we think of it; the tree is the real thing. (24) ~Abraham Lincoln